Customer Service
Welcome to the Goulburn Mulwaree Council Customer Service Webpage.
Our Customer Service team is dedicated to ensuring that we are easy to do business with and strive to excel in Council’s commitment to serving our Customers with P.R.I.D.E (Passion Respect Innovation Dedication Excellence).
Drop into Goulburn Mulwaree Council Civic Centre at 184-194 Bourke Street Goulburn or call 4823 4444 to talk to our Friendly Customer Service team about how we can assist in your Council matters.Our Customer Service Cashiers are available from 8.30-4.30 Mon-Fri, and our Welcome Desk is available from 4.30-5.00 Mon-Fri (We are Closed Weekends and Public Holidays)
On this page you’ll find specific links and information regarding some of the services that Council provide to the local community.
You can learn more about our Customer Service charter here.
Are You New to Goulburn?
Ask Customer Service for your free New Residents Information Pack.
The pack includes information pertaining to local events, businesses, services, and residential information for Goulburn City and its surrounding areas.
As a new resident you may also wish to phone or visit the Council to arrange for new or replacement bins, find out waste collection times, collect a waste calendar or arrange for Leaf Collection in the Autumn Months.
Click here for a copy of our New Resident letter.
Click here to download the Waste Collection Calendar.
For more information on our annual Council Clean up week you can call the WASTE Info line on (02) 4823 4417.
Payments
Council general rates are due quarterly on the 31stAugust, 30th November, 28th February and the 31st May each year. Water rates are also charged quarterly and are generally due 2 to 3 weeks after your Council general rates.
General Rates and Water account payments can be made in person or over the phone using our automated payment service at (02) 4823 4575.
Click here to learn more about our payment options.
Click here for a copy of Councils current Fees and Charges.
Application Forms
Come in to Council and the Customer Service team will be happy to provide copies of Planning Certificate(s) under s10.7 (2) & (5) EPA Act., S603, Development Application and other forms for your convenience.
Alternatively, they can be downloaded by using the links below, filled out and submitted in person, posted with payment to Locked Bag 22 Goulburn, NSW, 2580 or emailed with payment contact details to council@goulburn.nsw.gov.au.
Click here for Property Information Enquiry Form (includes Planning Certificate under s10.7 (2) & (5) EPA Act., S603, Special Water Meter Read, Building Certificate and Outstanding Notices applications).
Click here for Pensioner Concession Rates Rebate form.
Click here for Change of Address Details form.
Click here for Planning, Building, Plumbing and Drainage application form(s).
Click here for Statement of Environmental Effects Guidelines. (This may also be required when submitting a DA Application).
Community Information
Goulburn Mulwaree has a wide range of events, festivals and community activities happening in its local area. You can come in to the Council Civic Centre, drop into the Goulburn Mulwaree Visitor Information Centre or click on the links below to discover what is happening in Goulburn.
Click here for the Latest Goulburn Mulwaree Council News
Click here for Goulburn Mulwaree Council Media Releases
Click here for the Goulburn Mulwaree Facebook Page
Click here for Information about the Goulburn Visitor Information Centre
Click here for Information about Council and Community Events
Click here for Information about the Outdoor Activities in the Goulburn Region.
Click here for the Community Information Database
Recreation, Sporting Fixtures, Facilities and Venues
There are many facilites and venues for our friends to enjoy. Please see below links for some of the events, facilities and venues we have within Goulburn Mulwaree Shire.
Click here for Information about the Goulburn Regional Art Gallery
Click here for Information about the Goulburn Mulwaree Library
Click here for Information about the Parks in Goulburn City
Click here for Information about the Goulburn Aquatic and Leisure Centre
Click here for Information about Sporting facilities
Click here for Information about Council Venues
Click here for Information about the Goulburn Recreation Area
Click here for Information about the Goulburn Historic Waterworks Museum
Click here for Information about the Rocky Hill War Memorial and Museum
Click here for Information about St Clair Villa Musuem & Archives (Please Note: St Clair is open to the public Thursday to Sunday, 10am to 4pm)
