Published on 23 January 2024
The Council's phone system is currently facing challenges due to an exceptionally high volume of calls, which is causing frequent call dropouts. Steps are being taken to address this situation, although it may require some time to fully rectify the problem.
In response, the Council has set up temporary mobile phone numbers for its various business units. This initiative is intended to ensure uninterrupted communication, allowing residents to reach the correct department without experiencing call dropouts. The designated temporary mobile numbers for each business unit are as follows:
Number
Council Business Unit
0408 867 640
Corporate & Community Service including Rates
0437 345 205
Utilities – Water, Sewer & Waste
0475 722 972
0497 841 814
Planning & Environment
0487 128 382
Operations – Parks, Sporting Fields & Cemeteries
0408 038 671
Operations
0473 617 117
Operations – Roads & Storm Water
0474 654 196
Aquatic Centre
0456 089 666
Visitor Information Centre
0475 698 495
Library
0477 743 498
Art Gallery
0448 643 876
Executive Services
Residents are firstly encouraged to call Customer Services at 02 4823 4444 and resort to these mobile numbers only if they experience a call dropout. The Council is grateful for the community's patience as they work through these communication challenges.
For less urgent queries, the Council can be contacted via email at council@goulburn.nsw.gov.au or in person at the Civic Centre, located at 184 Bourke Street, Goulburn.