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About your Council

Our Vision & Values

One team delivering with Passion Respect Innovation Dedication Excellence

Our Mission

To be easy to do business with

We will be easy to do business with by:

ü Greeting customers with a smile

ü Being active listeners

ü Being respectful

ü Treating customers how we expect to be treated

ü Being accountable and apologise for our mistakes

ü Being helpful

ü Being honest

ü Providing concise, relevant and timely advice

ü Defining and clarifying our customer needs

ü Engaging residents when working near by

ü Being flexible within guidelines and acting with integrity

ü Never assuming customers understand local government processes

ü Working together as one organisation and one team

ü Leaving customer on a positive note

ü Having a customer service focus – as it’s all about the people we serve

Our Strategic Goals

Organisation Vision and Strategic Performance

To ensure that the GMC Executive Team's vision, values and objectives are embedded throughout the organisation

Community Engagement

To have real community engagement that informs and seeks feedback on current and future needs of our community
To review our community engagement strategy by November 2015
To establish community working parties/forums as required
To develop an annual community communication plan
To fully utilise the benefits of social media

Staff Engagement

To continually engage with our staff to inform and seek feedback
To develop a staff engagement strategy by February 2016
To establish clear feedback mechanisms which enable and encourages continuous, honest staff feedback and participation in decision making on relevant matters
To retain a rewards and recognition program (formal/informal), including individual/team performance awards

Organisational Performance

To drive superior business performance and capacity with a customer service focus
To ensure the organisation is effective, efficient and agile
To develop a safe, reqarding and stable workplace
To continue the development of leadership capabilities
To develop and communicate a strategic vision that focusses on long term growth and prosperity for the region

In July 2014, Goulburn Mulwaree Council signed the Small Business Friendly Councils (SBFC) Charter. This Charter sets out a number of benchmarks that Council has agreed to meet to foster and support small business in our Local Government Area, and has been developed to help Councils to:

Operate in a way that enhance public confidence in Council’s commitment to engage proactively and effectively with small businesses;

Recognise the standards that are expected when engaging with small businesses, and

Identify best practice approaches to encouraging a vibrant and flourishing small business sector;

ABN

Councils ABN is 84049849319

Shibetsu City Goulburn Mulwaree Council Sister City

DISCLAIMER: This service is provided by Goulburn Mulwaree Council. Council provides this information with the understanding that it is not guaranteed to be accurate, correct or complete. Conclusions drawn from this information are the responsibility of the user. Every effort has been made to ensure accuracy however, Council assumes no responsibility in the event that any information is incorrect. Council assumes no liability for damages incurred as a result of incomplete, incorrect or omitted information. The user of this information assumes all liability for their dependence on it.